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FAQ

Home >  Service & Support >  FAQ

  • What products do you mainly supply? What models are available?
    We mainly provide intelligent electrical products, including intelligent circuit breakers, energy meters, distribution boxes, and related accessories.We have multiple series and models to meet different voltage, current, and functional requirements.
  •  What are the application scenarios of your products?
    Our products are widely used in industrial power distribution, commercial buildings, residential electricity, infrastructure, new energy power stations, and intelligent management systems.
  •  What is your minimum order quantity (MOQ)?
    We have flexible MOQ to support our customers.For conventional models, the MOQ is relatively low; for customized or bulk orders, we can offer better terms.
  •  Can you provide product certifications and test reports?
    Yes. Our products have passed international certifications such as CE, ISO and other relevant test reports, which can be provided for your customs clearance and market access.
  •  What is your production and delivery time?
    For standard products in stock, we can arrange delivery within 3–7 working days.For mass production or customized orders, the lead time is normally 15–30 working days, depending on quantity and technical requirements.
  •  Do you provide samples? How about the sample cost?
    We support sample orders for customer testing and verification.Sample fee and shipping cost are usually required, which can be refunded or deducted from your formal order later.
  •  How do you arrange shipment and logistics?
    We can arrange sea freight, air freight, and express delivery according to your needs.We support FOB, CIF, CFR and other trade terms, and cooperate with reliable logistics companies.
  •  What payment terms do you accept?
    We accept T/T, L/C, and other commonly used international payment methods.Specific payment terms can be negotiated according to order amount and cooperation mode.
  •  What's your warranty policy?
    Our intelligent electrical products are provided with a standard warranty period.During the warranty period, we provide technical support and after-sales service for quality-related issues.
  •  Do you support OEM/ODM customization?
    Yes, we support OEM & ODM services, including logo printing, appearance design, function customization, and packaging design to meet your brand and market demand.